TERMS OF USE

  1. PRELIMINARY
    • Throughout the site, the terms “we”, “us” and “our” refer to Tastetre or Tastetre.com
    • Wherever the context so requires, “you“, “user”, or “User” shall mean any natural or legal person who uses the Platform.
    • By accessing or using our website or application, it is considered that you have unconditionally agreed to all the terms in this Terms of Use “Agreement”).
    • You are entitled to use our website and application only if you have attained the age of majority and you are capable to enter into a contract OR you have attained the age of majority and you have given your express consent to a minor to access and use our website or application through a device owned or controlled by you strictly under your own guidance and monitoring. Minors are not allowed to use our website and application except as specified in the preceding sentence and in the event of any use by minor in contravention of this clause, then the relevant guardian is responsible for the acts or omissions of the minor.
  2. INTRODUCTION
    • These Terms of Use (the “Agreement“) govern your use of our website www.tastetre.com (“Website“) and our “Tastetre” application (“App“) for mobile and handheld devices. The Website and the App are jointly referred to as the “Platform“.
    • Please read this Agreement carefully before you use any of our services. If you do not unconditionally agree to the terms in this Agreement, you must not use any of our services or the Platform, and we request you to uninstall the App.
    • By installing, downloading or even merely using the Platform, you shall be contracting with Tastetre and by your downloading of the App or by your use, you signify your unconditional acceptance to all the terms in this Agreement and other policies (“Policies”) published by us which includes, without limitation, the Cancellation & Refund Policy, Privacy Policy, and Take Down Policy. We may amend this Agreement and the Policies from time to time and you will be bound by the then current Agreement and Policies as on date you use the Platform. The Agreement and Policies create a legally binding arrangement between Tastetre and you.
    • The terms of this Agreement apply to all users of the Platform which includes, without limitation, users who are browsers, vendors, customers, merchants, and contributors of content, among other visitors or users of the Platform.
    • For avoidance of doubt, the terms in this Agreement include the additional terms and conditions and policies referenced herein or available by hyperlink.
    • The Platform is owned and operated by Bright Tree Ventures Private Limited, a private limited company incorporated under the Companies Act, 1956 and having its registered office at Prakrithi, TC 9/2214-1, Perroor, Karyavattom PO, Trivandrum – 695581, Kerala, India.
  3. AMENDMENTS
    • The terms in this Agreement are subject to modifications. We reserve the right to modify or change the terms herein and the policies at any time by posting modified documents on the Platform. You shall be liable to update yourself of such changes, if any, by accessing the same. You shall, at all times, be responsible for regularly reviewing this Agreement, Policies, and related contracts and note the changes. Your continued use of Services after any change is posted, constitutes your unconditional acceptance of the amended terms, Policies, and other contracts. As long as you comply with these terms, Policies, and other related contracts, we grant you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting this Agreement, you also accept and agree to be bound by any other term or condition specified in any policy or related contract as may be posted on the Platform from time to time.
  4. OUR BUSINESS
    • Our Platform enables transactions between:
  • Vendors, e., participating restaurants, food outlets, Food Business Operator (FBO), entities, and persons who wish to sell food items through our Platform, and
  • Customers, e., persons (natural persons or legal persons) who wish to purchase the prepared food from Vendors through our Platform.
    • Our role is limited to facilitate the transaction between the Vendors and Customers through the Platform (“Services”).
  1. BUSINESS PROCESS
    • Customers can choose and place orders for any of the products offered for sale by a Vendor on the Platform. Customers may not be able to avail Services if their delivery location is beyond the limits of our Service territory. Therefore, Customers are required to ensure that our Services are available at the address in which they require the delivery to happen before they place the order. We will try to keep the Customer informed of the delivery territories at the time of confirming the order.
    • All commercial/contractual terms are offered by and agreed to between Vendors and Customers alone with respect to products offered by the Vendors. The commercial and contractual terms between the Customer and the Vendor may include, without limitation, price, applicable taxes, shipping costs, payment terms, date, warranties related to products, and after sales services related to products. We do not have any control or do not determine or advise or in any way involve ourselves in the offering or acceptance of such commercial and contractual terms between the Customers and Vendors. We may, however, offer support services in relation to delivery of the product, mode of payment, payment collection, call centre support, and other related services. The price of the products offered by the Vendors are determined by the relevant Vendor and we have no role in determination of the price of any product in any way, whatsoever.
    • The Platform is an online marketplace and we assume the role of facilitator. We do not, at any point of time, during any transaction between Customer and Vendor on the Platform, come into or take possession of any of the products or services offered by the Vendor except for the limited role of delivering the packed product to the Customers.
    • It is pertinent to note that the packaging is done by the Vendor and we do not have any role in the packaging.
    • At no time shall we hold any right, title, or interest over the products nor shall we have any obligations or liabilities in respect of such contract entered between Customer and Vendor. In case of complaints from the Customer pertaining to efficacy, quality, or any other such issues, we shall notify the same to the relevant Vendor and shall also provide the details of the Vendor to the Customer. The Vendor shall be liable for redressing the Customers’ complaints. In the event the Customer raises any complaint on any Vendor after having purchased a product from that Vendor through the Platform, we shall assist the Customer to the best of our abilities by providing relevant information to the Customer, such as details of the Vendor and the specific Order to which the complaint relates, to enable satisfactory resolution of the complaint.
    • Please note that there could be risks in dealing with underage persons or people acting under false pretence for which we are not responsible.
    • All payments made against the Orders or Services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the Orders or Services made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an Order; or (iii) credit or debit card or cash at the time of delivery, as specified at the time of placing your order. You understand, accept and agree that the payment facility provided by us is neither a banking nor financial service but is merely a facilitator providing an electronic, automated, online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, we are neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
    • You are responsible for your taxes.
    • Processes to be followed by Vendors:
  • REGISTRATION

An organization has a Business Account with Tastetre once an individual associated with the organization registers the business and creates the first business user account associated with that organization. As and when we launch this functionality, individual(s) who have created the business user account can invite others to be part of the organization’s Business Account. Each additional user that purchases or otherwise acts on behalf of the business and joins the organization’s Business Account must create a new business user account that is part of and associated with the organization’s Business Account. Business Accounts and business user accounts are intended for businesses and business-related organizations and may be used solely for business purposes. To create a business user account, users must use a valid email address. Unless explicitly permitted, a user may only create one account per email address. If a user creates a business user account using the email address and password connected to an existing Tastetre customer account, the user must either (a) change the email address and password associated with the existing account, or (b) if the user wishes to have only one account, convert the existing account into a business user account (which may make business user account information visible to others as described in Section 2). Once you complete the Business Account registration and verification process, your organization will be registered with Tastetre.

  • ACCOUNT MANAGEMENT

You are responsible for all activities that occur under your organization’s Business Account and any associated business user accounts (if and when applicable), regardless of whether the activities are undertaken by you, your employees or a third party (including your contractors or agents). Except to the extent caused by our breach of these Terms, we and our affiliates are not responsible for unauthorized access to your Business Account or business user accounts (if applicable). You are solely responsible for maintaining the security of your password. You may not disclose your password to any third party (other than third parties authorized by you to use your Business Account or associated business user accounts, if applicable, in accordance with these Terms) and are solely responsible for any use or action taken under your password. You will contact us immediately if you believe an unauthorized third party may be using your Business Account or associated business user accounts, if applicable, or if your Business Account or any business user account information, if applicable, is lost or stolen.

As and when we decide to launch this feature, we may give users the ability to invite other individuals affiliated with your organization to create business user accounts that are associated with the organization’s Business Account and purchase, approve or act as an administrator on behalf of your organization. Administrators have the ability to invite other users to join the Business Account and to administer, manage, or close business user accounts. You will be responsible for all actions taken by Business Account users. You acknowledge that users may have access to information from your Business Account and associated business user accounts, such as shipping addresses, payment methods, and order history. Administrators are responsible for inviting only people affiliated with, and authorized to act on behalf of, your organization to create a business user account that is associated with your organization’s Business Account. Any user designated as an administrator will have similar capabilities to manage Business Account features and invite new users to purchase, approve or act as an administrator on behalf of your organization. You agree that Tastetre is not responsible for, and will have no liability arising from, the disclosure of the information of your organization or any associated business user accounts to any user associated with your organization.

If any user with a business user account that is associated with your Business Account leaves your organization or is no longer authorized to purchase, approve or otherwise act on behalf of your organization, you are solely responsible for contacting Tastetre through tools we designate to have that user’s business user account closed, disabled or removed from the organization’s Business Account. Tastetre disclaims all liability for, and you are solely responsible for, any actions taken or purchases made prior to closing, disabling or removing the user’s business user account from the organization’s Business Account.

If you, as an individual user, create a business user account that is associated with an organization’s Business Account, you acknowledge and consent that your organization and designated individuals acting as administrators have full access to and authority over (a) your business user account (with the ability to close or disable your business user account or remove it from the business and convert it into a personal account), and (b) details from your business user account, such as, and not limited to: order history, addresses, payment details, and other personal information associated with your business user account. By creating a business user account that is associated with an organization’s Business Account, you, as an individual user, consent to sharing this information with your organization and its designated representatives and agree to release Tastetre for any and all liability for any of your business user account information provided to or used by your organization, the administrator(s) of your organization, and any other users associated with your organization.

  • BUSINESS AND ORDER VERIFICATION

We may use the business name, address, VAT/ CST/ CIN number and any other information you provide about your organization or users or that we may request or determine is necessary to verify accuracy and eligibility for Tastetre. We may make, directly or through third parties, inquiries to validate information that you provide to us. We may accept or refuse use of Tastetre at our discretion and may modify purchasing rights or privileges at any time. We may share any information or documents you provide with third-party sellers that offer certain Tastetre features for verification purposes.

Certain products may require licensing, certification or other credentials to purchase them. To purchase such products, you must provide us with a valid license, certification or other credentials (collectively, the “Credentials”), as determined in our sole discretion. We may use information you provide, as well as information relating to your account such as your business name and address, to verify the Credentials, and we may request additional information from you to assist in that verification. We may, in our sole discretion and at any time, suspend or terminate your ability to purchase such products.

  • THIRD-PARTY SERVICE PROVIDERS

As and when we decide to launch this feature, Tastetre may enable third party service providers (“providers”) to integrate with Tastetre. If you choose to use such a provider in connection with your Business Account, you authorize Tastetre to disclose to the provider account information, including, without limitation, information regarding you, your Users, your employees or agents, and your and your User’s orders. You acknowledge this information will be governed by the provider’s privacy, data and security policies. You and your Users consent to Tastetre’s sharing this information with the provider and agree that Tastetre is not responsible for and will have no liability arising from Tastetre’s disclosure of, or any provider’s use of, this information.

Tastetre is not responsible for any services provided by the provider. You are responsible for the approvals of Tastetre orders, verification of shipping addresses and any disputes regarding orders, and you agree that Tastetre will have no liability arising in any way from your use of the provider, including, but not limited to, any unauthorized charges you or your employees or agents incur.

  1. DELIVERY OF ORDERS
    • For the pickup and delivery services, we may charge the Customer or the Vendor a service fee (inclusive of applicable taxes whenever not expressly mentioned) determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery services, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time.
    • The order will be delivered only at the address designated by the Customer at the time of placing the order on the Platform. Customer’s order will be cancelled if the address for delivery provided by the Customer at the time of placing the order is beyond our territorial limits, or if the address is not traceable, or if the addressee is a different person not the same person who has placed the order, or if there is no recipient for receiving the order. Cancellation for any of the above reason will not make us liable towards any Customer or Vendor.
    • The Customer must provide adequate directions, information, and authorisations to accept delivery. In the event of no delivery due to any act or omission attributable to the Customer, the goods or services shall be deemed to have been delivered to the Customer and all risk and responsibility in relation thereto shall pass to the Customer without being entitled to any refund.
  2. CANCELLATION OF ORDERS
    • Please refer to the Cancellation and Refund Policy for cancellation and refunds terms in relation to usage of the Platform for availing Services.
    • You may not be able to cancel or return some of the orders. It is your responsibility to ascertain before placing the order whether cancellation or return is applicable for that product or order.
  3. RESTRICTIONS ON USE
    • You must not use the Platform or our Services for any illegal or unauthorized purpose. You must also not use the Services in violation of any relevant and applicable laws whether or not within your jurisdiction which includes, without limitation, GDPR.
    • You must not transmit any malicious codes, worms, or viruses or any code of a destructive nature into the Platform.
    • You must not reproduce, duplicate, copy, sell, resell or exploit any portion of the Platform, or access to the Platform or any contact on the Platform through which the Services are provided.
    • You agree, undertake, and confirm that your use of Platform shall be strictly governed by the following binding principles in addition other terms and conditions specified herein:
  • You shall not host, display, upload, download, modify, publish, transmit, update or share any information which:
  • belongs to another person and which you do not have any right to;
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting or invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
  • is misleading or misrepresentative in any way;
  • is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • harasses or advocates harassment of another person;
  • involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
  • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  • infringes upon or violates any third party’s rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity;
  • promotes an illegal or unauthorized copy of another person’s copyrighted work such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  • contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
  • contains video, photographs, or images of another person (with a minor or an adult);
  • tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  • engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform;
  • solicits gambling or engages in any gambling activity which is or could be construed as being illegal;
  • interferes with another user’s use and enjoyment of the Platform or any third party’s user and enjoyment of similar services;
  • refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;
  • harm minors in any way;
  • infringes any patent, trademark, copyright or other intellectual property rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
  • violates any law for the time being in force;
  • deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonate another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation;
  • is false, inaccurate or misleading;
  • directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or
  • creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers.
    • You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to prohibit any such activity.
    • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, “password mining” or any other illegitimate means.
    • You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Platform, or any other Customer, including any account on the Platform not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.
    • You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the name ‘Tastetre‘, or otherwise engage in any conduct or action that might tarnish our image or reputation or otherwise tarnish or dilute any of our trade or service marks, trade name and/or goodwill associated with such trade or service marks, as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or our systems or networks, or any systems or networks connected to the Platform.
    • You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.
    • You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Platform or any service offered on or through the Platform. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
    • You may not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity that infringes our rights or the rights of others.
    • You shall at all times ensure full compliance with all applicable laws, regulations, rules, notifications, departmental directions.
    • In order to allow us to use the information supplied by you, without violating your rights or any laws, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your Information, in any media now known or not currently known, with respect to your Information. We will only use your information in accordance with these Terms of Use and Privacy Policy applicable to use of the Platform.
    • From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you, if you are the Vendor. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or overemphasize the attributes of such products or services so as to mislead other users in any manner.
    • You shall not engage in advertising to, or solicitation of, other users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Platform. It shall be a violation of this Agreement to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to protect our users from such advertising or solicitation, we reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which we deem appropriate in its sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
    • We reserve the right, but has no obligation, to monitor the materials posted on the Platform. We have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect our In no event shall we assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from use of content and/or appearance of content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all content which you provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
  1. ACCURACY OF BILLING AND ACCOUNT INFORMATION
    • We reserve the right to refuse any order you place in the website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
    • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  2. INTELLECTUAL PROPERTY
    • All contents of the Platform; the trademark and tradename of “Tastetre”; the goodwill associated with the “Tastetre” tradename and trademark; the brand “Tastetre”; all images and texts in the Platform; and every element of the Platform are owned by Bright Tree Ventures Pvt ltd except that the ownership of intellectual properties displayed by Vendors on the Platform are owned by the respective Vendors. For intellectual properties that we do not own, we have the non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Platform, and in the material published on it including but not limited to user interface, layout format, Order placing process flow and any content thereof.
    • You must not use any part of the materials on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.
    • If you are uploading any of your intellectual property on to the Platform, you hereby grant a non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to use the intellectual property on the Platform and in our advertisements, websites, and other marketing collaterals without any payment.
  3. PRIVACY
    • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  4. REPRESENTATIONS AND WARRANTIES
    • By using the Platform you represent and warrant that:
  • You have the necessary permit, licence, authorisation, and permission to conduct the business that you conduct through the Platform. All registration information you submit is truthful, lawful, and accurate and that you agree to maintain the accuracy of such information as long as you use the Platform.
  • Your use of the Platform shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data.
  • You will not submit, post, upload, distribute, or otherwise make available or transmit any content that: (a) is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them.
  • All necessary licenses, consents, permissions and rights are owned by you and there is no need for any payment or permission or authorization required from any other party or entity to use, distribute or otherwise exploit in all manners permitted by this Agreement and Privacy Policy, all trademarks, copyrights, patents, trade secrets, privacy and publicity rights and / or other proprietary rights contained in any content that you submit, post, upload, distribute or otherwise transmit or make available.
  • You will not (a) use any services provided by the Platform for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind. In the event you want to advertise your product or service contact [email protected]
  • You will not use the Platform in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.
  • You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platform or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platform.
  • You will not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
  • You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet.
  • You will not delete or modify any content of the Platform, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
  • You will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue, or political or contrary to our interest.
  • You shall not access the Platform without authority or use the Platform in a manner that damages, interferes, or disrupts:
  • any part of the Platform or the Platform software; or
  • any equipment or any network on which the Platform is stored or any equipment of any third party.
  • You release and fully indemnify us and/or all our officers and representatives from any costs, damages, liabilities, expenses or other consequence of your Use of the Platform and specifically waive any claims that you may have in this behalf under any applicable laws of India. Notwithstanding its reasonable efforts in that behalf, we will not take responsibility or control the information provided by you or other users which is made available on the Platform. You may find other user’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.
  1. DISCLAIMERS
    • We are not responsible if information made available on the Platform is not accurate, complete, or current. The material on the Platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
    • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
    • We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
    • We cannot guarantee that the product or packaging is exactly the same as it looks in an image of that product. We are never liable or responsible for any act or omission on the part of the Vendor.
    • We do not guarantee that the quality of any product, service, information or other material purchased or obtained through the platform will meet your expectations or that any errors in the Service will be corrected.
    • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
    • We do not make any representation or warranty with respect to any aspect of the product sold by the Vendor through the Platform. We neither make any representation or warranty as to specifics (such as quality, value, saleability, etc.) of the products proposed to be sold or offered to be sold or purchased on the Platform nor do we implicitly or explicitly support or endorse the sale or purchase of any products on the Platform. We accept no liability for any errors or omissions, whether on behalf of ourselves or third parties.
    • We are not be responsible for:
  • The services or goods provided by the Vendor including but not limited to serving of food orders suiting the Customer’s requirements and taste;
  • The availability or unavailability of certain items on the menu;
  • The Vendor serving the incorrect orders; or
  • Product liability of goods provided by Vendors.
    • The details of the menu and price list available on the Platform with respect to restaurant services, goods or any other services are based on the information provided by the relevant Vendor and we are not be responsible for any change or cancellation or unavailability.
    • We are not responsible for Vendor’s procurement of license to conduct its business. For avoidance of doubt, each Vendor must obtain all necessary licences, permits, authorisations, and permissions from the governmental authorities to offer and sell their respective productions. We are not, in any way, responsible for procuring such licences, permits, authorisations, and permissions. Similarly, it is for the Customer to verify Vendor’s licences, permits, authorisations, and permissions. We shall try to display the requisite licence, permit, authorisation, or permission against each Vendor which is submitted by the Vendor in the Platform while registering its account.
    • Further Disclaimers:
  • We may shut down the Platform for maintenance or upgrades from time to time, or the Platform may be down for other technical or other reasons. Therefore, certain functions or features, or sometimes the Platform itself, may not be available.
  • There may be delays, omissions, or inaccuracies in the content provided on the Platform or errors in the functionalities of the Platform.
  • We disclaim all liabilities in relation to your use of credit/debit cards or money transaction over the Platform.
  • We disclaim and will not be responsible or liable for any third-party services provided on the Platform or where such third-party’s services are provided as an ancillary services for the Platform.
    • IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, DAMAGES ARISING FROM PERSONAL INJURY/WRONGFUL DEATH, AND DAMAGES RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION), RESULTING FROM ANY SERVICES PROVIDED BY ANY THIRD PARTY OR VENDOR ACCESSED THROUGH THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    • WE ARE NOT LIABLE FOR ANY MISREPRESENTATION MADE BY A USER OF THE PLATFORM.
  1. TERMINATION
    • We reserve the right to refuse service to anyone for any reason at any time.
  2. GENERAL CONDITIONS
    • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    • We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic area or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time and without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    • Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents, mentally unstable persons, etc., are not eligible to use the Platform. Only individuals who are 18 years of age or older may use the Platform and avail Services. If you are under 18 years of age and you wish to download, install, access, or use the Platform, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Tastetre policies, you shall immediately discontinue its use. Tastetre reserves the right to terminate your Membership and / or deny access to the platform if it is brought to Tastetre’s notice that you are under the age of 18 years.
    • If you choose to use the Platform, it shall be your responsibility to treat your user identification code, password and any other piece of information that we may provide, as part of our security procedures, as confidential and not disclose the same to any person or entity other than us. We shall at times and at our sole discretion reserve the right to disable any user identification code or password if you have failed to comply with any of the provisions of these Terms of Use.
    • As we are providing services in the select cities in India, we have complied with applicable laws of India in making the Platform and its content available to you. In the event the Platform is accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Platform and its contents are available or otherwise suitable for use outside select cities. If you choose to access or use the Platform from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorisations, rules and guidelines.
    • You shall at all times be responsible for the use of the Services through your computer or mobile device and for bringing this Agreement Policies to the attention of all such persons accessing the Platform on your computer or mobile device.
    • You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Platform requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Platform and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.
    • You agree and grant permission to Tastetre to receive promotional SMS and e-mails from Tastetre or allied partners. In case you wish to opt out of receiving promotional SMS or email please send a mail to [email protected].
  3. ACCESS TO THE PLATFORM, ACCURACY AND SECURITY
    • We do not represent that access to the Platform will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.
    • We do not warrant that the Platform will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Platform or your obtaining any material from, or as a result of using, the Platform. We shall also not be liable for the actions of third parties.
    • We do not represent or warranty that the information available on the Platform will be correct, accurate or otherwise reliable.
    • We reserve the right to suspend or withdraw access to the Platform to you personally, or to all users temporarily or permanently at any time without notice. We may any time at our sole discretion reinstate suspended users. A suspended User may not register or attempt to register with us or use the Platform in any manner whatsoever until such time that such user is reinstated by us.
  4. TREATMENT OF INFORMATION PROVIDED BY YOU
    • We process information provided by you to us in accordance with our Privacy Policy.
  5. Third Party Content
    • We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Agreement, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
    • You acknowledge that when you access a link that leaves the Platform, the site you will enter into is not controlled by us and different terms of use and Privacy Policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Platform, although we are under no obligation to do so.
  6. SEVERABILITY
    • If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
  7. NON-ASSIGNMENT
    • You shall not assign or transfer or purport to assign or transfer this Agreement to any other person.
  8. GOVERNING LAW AND DISPUTE RESOLUTION
    • Laws in India govern this Agreement and matters arising out of or relating to this Agreement. Courts in Thiruvananthapuram, Kerala, India, have exclusive jurisdiction over all matters arising out of or relating to this Agreement, whether contractual, tortuous, equitable, or otherwise.
  9. ENTIRE AGREEMENT
    • This Agreement constitutes the entire agreement between you and us for your use of the Platform and this Agreement superseded all other prior or contemporaneous discussions, agreements, or representations. This Agreement may be modified only by us by publishing a revised version of this Agreement on the Platform.
  10. NO WAIVER
    • Our failure to exercise or enforce any right or provision of any term of this Agreement shall not constitute a waiver of such right or provision.
  11. NO CONSTRUCTION OF TERMS AGAINST THE DRAFTING PARTY
    • Any ambiguity in the interpretation of any of the terms in this Agreement shall not be construed against the drafting party.
  12. HEADINGS
    • The headings used in this Agreement are included for convenience only and will not limit or otherwise affect this Agreement.
  13. CONTACT US
    • For any clarification or other matters, you may contact us through email at [email protected]